Refund policy
At Solvala, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help. Please read our policy carefully to understand your options, rights, and responsibilities regarding cancellations and returns.
1. Order Cancellations & Immediate Refunds ⏱️
We understand that plans can change! We accommodate order cancellations and issue immediate refunds under the following conditions:
- The 1-Hour Window: Cancellation requests must be sent to our support team at support@officialsolvala.com within 1 hour of your purchase. If requested within this timeframe, a full refund will be processed immediately to your original payment method.
- Post-Fulfillment: Once an order passes the 1-hour mark, our fulfillment team has already processed, packed, or handed the package over to our shipping carrier. At this stage, the order cannot be canceled or recalled, and it must instead be processed as a standard return after delivery.
2. Return Eligibility & 30-Day Policy 📅
Our standard return policy lasts 30 days from the date your item is confirmed as delivered by the shipping carrier. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or an exchange.
To be eligible for a return, your book must be:
- In good, resalable condition, free from excessive damage or markings
- Accompanied by your order number or proof of purchase
We understand that a self-help book is a personal purchase, and results vary from reader to reader. If "Building The Ultimate Brain: 100,000 WHYS" didn't work for you, reach out within 30 days and we'll do what we can to make it right.
Non-Returnable Items:
- Gift cards
- Final sale or clearance items
- Downloadable digital bonus content, once accessed
Promotional Bundles & Multi-Packs: Items purchased as part of a multi-book bundle (Curious Explorer, Inquiring Mind, or Ultimate Thinker) cannot be returned individually for a partial refund. If you wish to return a bundle, all physical books included in the pack must be returned together in good, resalable condition to qualify for a full refund of the physical book portion.
Non-Refundable Digital Products & Add-Ons: All digital products, companion guides, digital expansions, and checkout bundle add-ons are strictly non-refundable once purchased, delivered, or accessed. If a physical bundle is returned for a refund, the value or cost of any digital add-ons already delivered may be deducted, or store credit may be issued at our discretion.
3. How to Start a Return 🔄
- Contact Us: Send an email to our support team at support@officialsolvala.com with your order number and the reason for your return.
- Review: Our team will review your request within 1–2 business days. If approved, we will send you the designated return mailing address and packaging instructions.
- Mail Your Item: Package the item securely and ship it to the address provided.
⚠️ Please Note: Customers are responsible for their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot process refunds for packages lost or stolen in transit back to our facility.
4. Damaged, Defective, or Incorrect Items 🚨
Please inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong product, contact us at support@officialsolvala.com with your order number and clear photographs or a short video showing the issue.
- Verification: Once verified, we will arrange for a replacement to be shipped at no extra cost or issue a full refund. You will not be charged any shipping fees for replacing verified defective items.
- Return of Defective Goods: We may request the defective or damaged item be shipped back to our facility (at our expense) using a prepaid label before a final refund or replacement is authorized.
5. Carrier Delivery & Missing Packages 🚚
Solvala relies on carrier tracking information to confirm successful delivery. Once a package is marked "Delivered" by the carrier to the address provided at checkout, fulfillment is considered complete.
Solvala is not liable for packages stolen from porches, steps, or mailboxes after a confirmed delivery. For missing packages marked as delivered, customers must contact the shipping carrier directly to file a missing mail or theft claim.
6. Exchanges 🔄
We only replace items if they arrive defective or damaged. If you'd like a different bundle or edition, please initiate a standard return and place a new order for your preferred option.
7. Refunds & Processing Timeline 💰
Once your return is received and reviewed by our team, we will email you to confirm receipt and whether your refund has been approved.
- Approval: If approved, your refund will be processed to your original payment method.
- Timeline: Please allow 5–10 business days for the funds to post, depending on your bank's processing times.
8. Late or Missing Refunds 🔍
If you haven't received your refund after 10 business days, please:
- Double-check your bank account balance.
- Contact your credit card company — posting a refund can take additional processing time.
- Contact your bank to check for an unposted pending credit.
If you've completed these steps and still haven't received your refund, reach out to us at support@officialsolvala.com and our team will investigate.
