Shipping policy

At Solvala, we are proud to offer free worldwide shipping on all orders, delivering directly to your door via a network of trusted international shipping partners and local couriers.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

Shipping Process 📦

We require between 1–2 business days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take slightly longer, especially around major holidays (up to 5 days), or if your order includes popular items experiencing temporary stock availability issues.

No Changes Allowed: Because we aim to fulfill and ship orders as quickly as possible, we are unable to modify orders once they are placed. This includes address changes, item swaps, or quantity adjustments.

  • Need to make a change? If you have made a mistake (such as an incorrect address), you must cancel your order within our 1-hour cancellation window (as outlined in our [Refund Policy]) and place a new order with the correct details.

Operating Hours: We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

Multiple Packages: For orders with multiple items, products may be shipped separately and received on different dates due to differences in our manufacturing partners’ locations.

Tracking 🔍

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries 🏢

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

  • Estimated Delivery Time: 7–15 Business Days

Note: The days listed above are estimates in business/working days and do not include our 1–2 day processing time. While we will do all that we can to make sure your order is delivered on time, Solvala cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. These interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees 🛃

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.

Solvala has no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. Customs policies vary widely by country; if you have questions, we recommend that you contact your local customs office for more information.

Lost, Stolen, or Undeliverable Packages 🚨

Solvala relies on carrier tracking information to confirm successful delivery. Once a package is marked "Delivered" by the carrier to the address provided at checkout, fulfillment is considered complete. Solvala is not liable for packages stolen from porches, steps, or mailboxes after a confirmed delivery.

Incorrect Addresses: It is the responsibility of the buyer to ensure the shipping address is correct before submitting an order.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange a reshipment at your expense.
  • If a package is lost or delivered to the wrong location due to an incorrect address provided at checkout, we are unable to offer a refund or a free replacement.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported promptly.